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Every step of your customer journey must be intentional.

How do you want your people to answer the phone?

How do you want them to hang up?

How should you handle that crucial time between the phone call and the Technician’s visit?

What does it look like and sound like when your Technician is in the customer’s home?

These are the critical questions you must answer about your customer journey.

Each step of your process must flow into the next. One “WOW” experience after another.

Learn more in this episode of LIP Service for Contractors.